How do we package our orders ?
At Choose refills we aim to reduce unnecessary packaging as much as possible but in order for goods to arrive to you safely and securely, we will use recycled or plastic free packaging where we need to but will keep this to a minimum. Our bath bombs are wrapped in biodegradable tissue paper and our soap bars are either in recyclable cardboard boxes / biodegradable cello bags/biodegradable wax paper and all of our labels are biodegradable. Our liquid hair and body products and household cleaning liquids come in a choice of containers as described with each product. In store we encourage customers to bring their own containers to refill and bath bombs and soaps will be available in store unpackaged.
What do I do if I want to return an item I ordered?
Return postage is the responsibility of the customer. We do not accept returns on any used products or sanitary items. All returns can be sent to our depot:
Choose Refills, Bowl House, Battisford, Stowmarket, Suffolk. Ip142LH
What kind of plastic does Choose Refills use?
First it’s important to say that as our name suggests, refilling is the heartbeat of our business. All of our mobile pop up shops offer refills to our customers of our household cleaning liquids and hair and body products to promote the zero waste initiative. However, it is not possible to offer this service to our online customers who still want to enjoy our eco friendly and vegan liquid products. We therefore offer these products in a choice of containers for our online customers including PET which is widely recyclable, HDPE which is made from recycled plastic and also our refill pouches.
We also offer a range of solid bars and bath bombs which are packaged in recyclable and biodegradable packaging.
All of our bulk liquid containers are collected by our suppliers once they are empty, taken back for cleaning, then refilled and sent back to stockists, completing the closed loop system of recycling.
How do I return bottles and pouches ?
As a zero/low waste refill shop, our aim is that our customers will reuse and refill their containers again and again to prevent them going to landfill. This is convenient for our local customers who can visit one of our mobile shops to refill. For our online customers this isn’t necessarily possible so we offer our eco friendly products online in our recycled and recyclable bottles and pouches. To prevent these being disposed of when the customer has finished with them, we offer free returns of bottles and pouches so that they can be cleaned and reused. All we ask is that you save them until you have sufficient to return them ( a minimum of 5 of our bottles and pouches), then email us and we will send you a free postage label to download.